Reference

radar138 Privacy Policy For Your Account

Our radar138 Privacy Policy explains what we collect when you open an account, use the mobile lobby, or check DANA and QRIS status.

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CONTACT YOUR WAY

Get Privacy Help Beside Account Support

A clear contact route helps when you want to ask about personal data rather than a wallet balance. From your account help area, send a privacy request with the email or phone number attached to your account and describe the action you need. We may ask you to confirm ownership before discussing records, especially if the request concerns a login, payment receipt or device used for access.

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Data access request

Ask us which account details, verification records and device events we hold about you. Include your registered phone or email so we can locate the correct record without exposing another account.

Correction request

If your phone number, email or account identity details need correction, contact us through account help. We may request a matching account step before changing data connected with DANA, OVO or another wallet.

Payment privacy query

For a receipt or wallet-status question, send the relevant reference from QRIS, GoPay, bank transfer or virtual account activity. We use that reference to investigate the payment record while limiting unrelated account data.

DATA HANDLING

How We Protect Your Account Records

Privacy depends on practical handling, not broad promises. We separate account details from payment references where our operating process allows, restrict internal access to people who need it, and use security checks…

Account security

We use phone verification and sign-in event checks to help identify unusual access. A new device or changed login pattern may lead us to request an additional account step before showing personal or payment-related records.

Cookie controls

Cookies can keep your session active, remember a selected language or help us detect technical errors. You can adjust cookie settings in your browser, although blocking essential cookies may interrupt account access or the privacy request form.

Payment matching

DANA, OVO, GoPay and QRIS references are used to match a transaction status with the right account. For bank transfer and virtual account checks, we may compare the reference, amount and account details supplied during the payment step.

Device signals

When you use a phone or desktop browser, we may record device type, operating system, browser version, network indicators and security events. These signals help protect access and are not treated as a complete profile of you.

Retention approach

We keep personal data while it serves account operation, security, dispute handling or a legal requirement. When a record no longer has a valid purpose, we delete it or remove identifying links, subject to required preservation.

Change or removal

You can ask us to correct, export or remove eligible personal data through account help. We explain any limit that applies, such as a record needed to resolve a payment dispute or meet a legal obligation.

Privacy Policy Answers For Indonesia

These answers address the searches we receive about the radar138 Privacy Policy, account records and local payment references. They focus on what you can ask us, why certain data appears during account access, and what changes when a payment partner or local rule affects the request. If your situation is not covered, use the privacy contact route beside account help.

The radar138 Privacy Policy covers account details, phone verification, device signals, cookies, payment references and security events connected with your use of the service. It also explains retention, requests for access or correction, and limits that depend on local law.

We use your phone number to create and protect the account, complete phone verification and help distinguish your login from an unfamiliar device. It may also help match a payment query, but we do not use it for an unrelated purpose without a valid basis.

Yes. The Privacy Policy explains how we handle DANA and QRIS references, along with OVO, GoPay, bank transfer and virtual account records. These details help us match payment status and investigate a receipt without needing unrelated account data.

You can send a data access request through account help using your registered phone or email. We may confirm account ownership first, then explain which records can be provided and whether a local rule or another person’s privacy limits the response.

Contact us through the privacy route beside account help and identify the detail that needs correction, such as an email or phone number. We may request a matching account step before changing data linked to payment or security records.

We keep records for as long as they support account security, payment disputes, service operation or a legal duty. Retention varies by record type. When the purpose ends, we delete or anonymise the data unless preservation remains required.

You may ask us to delete eligible personal data through account help. We assess the request under applicable rules. Some records may remain when needed for a payment dispute, security investigation, account history or a legal obligation.

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